The law
Under Chapter 4, Section 8 of the Swedish Education Act, the organiser must have written procedures for receiving and investigating complaints about the education.
What counts as a complaint?
If there is something that does not meet your expectations, or that you are dissatisfied with in your child’s time at the preschool, that is a complaint. We encourage you to raise your concern first with the person it concerns. If you still have a complaint after that conversation, contact the principal or the organiser using the procedures below. If you would rather not approach the person the issue concerns, you are welcome to use the form.
How do I make a complaint?
Parents can raise concerns or complaints directly with staff, the principal or the organiser.
Give it to a member of staff
To make a complaint to staff, hand a form to a member of staff on site. Staff know the procedure and where the forms are kept, and will pass the form straight on to the principal.
Give it to the principal
You can e-mail the principal directly at sabina@siforskolan.se or hand in the form on site when the principal is there.
Send it to the organiser
Send the form to:
Svenska Internationella Förskolan AB
Bruntegatan 6
165 58 Hässelby
Mark it: Klagomål (Complaint)
Would you like to be anonymous?
At the preschool in Kista there is a letterbox where you can leave a letter anonymously — right next to the main entrance at Köpenhamnsgatan 4, 3 tr, and accessible outside opening hours too. In Hässelby you will find the same kind of letterbox next to the main entrance at Mäster Karls väg 5.
You are also welcome to write to the organiser without giving your contact details.
What happens to the complaint?
Every complaint is investigated, followed up and documented. All complaints reach the organiser, because the principal is required to report them at the weekly reviews.
If guardians wish it, or if Svenska Internationella Förskolan judges that it is needed, we arrange a meeting as soon as possible with the principal and the staff concerned, and draw up an action plan where necessary.
Where appropriate, the principal holds a follow-up conversation with guardians and/or staff. Depending on the situation, these may be held jointly or separately.
How long before I get a reply?
The principal will respond to the complaint within 10 working days. Sometimes a complaint is complex, or takes longer to look into for another reason. If we need more than 10 working days, we will tell you why.